GP Administrator

Job Title

GP Administrator - Recall Administrator

About the role

Support patients with digital enquiries and routine administrative tasks, ensuring patients access the appropriate service or healthcare professional in a courteous, efficient and effective manner.

Key responsibilities

• Book appointments for patients using the EMIS booking system and telephone systems.
• Proactively manage your workload, keeping all recalls up to date and flagging any issues or obstacles at the earliest opportunity.
• Liaise with the Business Manager, Senior Administrators and other colleagues to ensure necessary resources (clinical appointments, leaflets, protocols, searches, call lists, etc.) are available; report progress and issues in the regular recall meeting.
• Be familiar with QOF targets, child and adult immunisation programmes, local commissioned services and schemes, and code invitations, declines and other opt outs in line with contractual requirements.
• Recall patients for routine child immunisations and child immunisation catch up programmes; arrange influenza, pneumonia, RSV vaccinations for adults and at risk patients.
• Recall respiratory, diabetes and other chronic disease patients in line with QOF and LCS, including organising care home visits for learning disabilities and serious mental health illnesses.
• Lay out annual visit arrangements with paramedic practitioners for housebound and care home patients.
• Arrange dementia annual review, NHS Health Checks and annual health reviews for over 75s, SMI and LD patients.
• Monitor drug and medication reviews.
• Undertake all other administrative duties in line with the QOF framework under the direction and supervision of the Business Manager/Senior Administrators, liaising with admin team members and other key health care professionals.
• Undertake mandatory training (Data Security, Adult and Child Safeguarding, Equality, Diversity and Human Rights, Conflict Resolution, Fire Safety, Health and Safety, Infection Control, Basic Life Support Training/Resuscitation, Prevent, Mental Capacity, Suicide Prevention, etc.) and ensure training is kept up to date.
• Carry out any other reasonable duties as may be determined by your line manager within the scope of the post.
• Commit to continuous improvement and review of current practices and procedures, making suggestions for revision where needed.

Qualifications

• GCSE grade A to C in English

Knowledge and Skills

• Excellent written and spoken English
• Good understanding of confidentiality issues
• Able to work well on own initiative and as part of a team
• Knowledge of EMIS or similar patient service system

Experience

• Customer service experience
• Previous experience in a healthcare environment

Benefits

On site parking and an excellent pension scheme.

Legal and Equality Statement

We value equality, diversity and inclusion. Glenlyn Medical Group has a zero tolerance policy for discrimination and harassment of staff, patients and visitors.