Global VP, Premium SaaS Support

Posted 3 days 16 hours ago by MyComplianceOffice LTD

Permanent

Full Time

Other

Not Specified, Ireland

Job Description

MyComplianceOffice LTD is seeking a Vice President of Customer Support to lead a global Level 1 support organization for our finance technology SaaS platform. You will drive operational discipline, define KPIs and SLAs, and optimize Zendesk and AI-enabled workflows across a follow-the-sun model.

The role requires 10+ years in customer support leadership, 5+ years managing distributed teams, and experience with enterprise SaaS in financial services.