Global Technical Support Manager: AI-Driven Escalations

Swap is seeking a Technical Support Manager to provide senior, cross-product technical leadership within the Support organisation. This role focuses on escalation ownership, operational consistency, and scaling Technical Support (notably in the US) as our product suite and customer base grow.

As the senior technical authority, you'll champion readiness, standard practices, and collaboration with Product and Engineering, while guiding the team through strategic and hands-on execution across