Global Tech Customer Service Lead

Gooch & Housego Torquay is seeking a Customer Service Lead to own orders from receipt to fulfilment in a fast-paced, technology-driven manufacturing environment. You'll be the voice of the customer, coordinating with Sales, Operations, Planning and Product Management to ensure timely, accurate delivery.

The role involves handling international enquiries, RMAs and complex service issues, developing strong cross-functional relationships, championing service standards, and driving continuous