Global Service Ops Director - AI, Automation & Vendors

A global leader in digital entertainment seeks a Director of Service Operations in Leeds to lead and drive service excellence and technology vendor strategy. This role requires over 10 years in service operations with a strong understanding of AI and automation, alongside experience managing tier 1 technology vendors. Candidates should have proven leadership skills to influence stakeholders and improve operational efficiency. The position offers a salary between £145,000 - £180,000 plus a bonus and equity options.