Global Service Desk Leader: 24/7 Ops Excellence

Creative ITC is seeking a Global Head of Service Desk to lead a multi-region, 24/7 service operation. The role drives end-to-end performance, backlog management, and cross-region flow to deliver predictable, high-quality support at scale.

You will balance demand, optimize queue management, and set operating rhythms across regions while developing a leadership layer and ensuring customer-focused outcomes. The ideal candidate has proven experience scaling a global service desk in an MSP