Global Service Desk KPI & Metrics Growth Lead

Posted 4 days 14 hours ago by ICON

Permanent

Full Time

Other

Dublin, Ireland

Job Description

ICON is seeking a Manager for IT Operations based in Dublin, responsible for defining and reporting on key performance indicators of the Global Service Desk. You will collaborate with cross-functional teams to drive performance improvements and deliver actionable insights.

The role requires a Bachelor's degree and 5+ years of relevant experience. Join ICON for a diverse culture that values high performance and offers competitive benefits.