Global Service Delivery Lead (FTC)

Quartzenterprises in London is seeking a Head of Service Delivery for a 12-15 month FTC to oversee IT service delivery across multiple regions. You will establish service management processes, align ITIL practices, and drive continuous improvement to meet SLAs and client expectations.

The role requires strong leadership, excellent stakeholder communication, and a customer-centric mindset to mentor a high-performing team and ensure consistent service quality.