Global Service Delivery Lead - Defence & Security

Roke Manor Research Ltd. is seeking a Service Delivery Manager to coordinate customer support across the UK and internationally, liaising with customers, internal teams and suppliers to deliver high satisfaction.

You will log and track requests in ITSM, manage service contracts, and drive continual improvements. The role requires experience in service management for high-value, regulated environments, with leadership, budgeting, and stakeholder management skills.