Global SaaS Support Director - AI-Driven 24/7 Ops

A leading provider of SaaS solutions is seeking a Director of Global Customer Support in Greater London to oversee a global team delivering premium application and product support. Responsibilities include leading operations, managing Service Delivery Managers, and ensuring excellence in service delivery, with a focus on automation and AI. The ideal candidate will have over 10 years' experience in customer support within regulated industries and ITIL Level 4 certification. Excellent leadership and communication skills are essential.