Global Quality Lead, Volume Tiers & AI Insights

Airbnb seeks a Senior Quality Lead for the Volume Tiers portfolio. This senior role owns the end-to-end quality program for ROW and Elevated Support, spanning multiple languages and service tiers.

You will lead a globally distributed Quality team, consolidate QA frameworks, and drive AI-assisted QA deployments, ensuring alignment with service delivery, training, and platform partners to improve NPS/CSAT and coaching impact.