Global Multilingual Contact Centre Operations Lead

TELUS Digital in Cork, Ireland is seeking an Operations Manager to lead day-to-day operations of a high-volume multilingual contact centre. You will drive operational excellence, achieve SLAs, and manage productivity, quality, and client satisfaction.

The role requires strong leadership, workforce planning, performance management and continuous improvement, partnering with cross-functional teams to ensure scalable delivery in a fast-paced, value-driven environment.