Global Knowledge Base & AI Enablement Lead

A leading software company in the UK is seeking a Knowledge Base Owner to enhance global knowledge strategy within their Customer Support. This role involves leading the management of customer support knowledge bases, ensuring high-quality content across various channels. The ideal candidate will have over 5 years of experience in SaaS knowledge management, strong analytical skills, and expertise in Salesforce Knowledge. This position requires excellent communication and the ability to influence cross-functional teams.