Global ITSM Leader: AI-Driven Service Desk & SLAs

Cognita is seeking a Head of IT Service Management to own the global IT Service Desk and ITSM capabilities, driven by AI and automation.

You will build scalable ITSM across multiple regions, define KPIs, SLAs, and XLAs, and ensure safeguarding, cyber security and compliance are embedded in service delivery. This role is based in London with travel and flexible time zones supporting a worldwide team.