Global IT Service Desk Leader - 24/7 Support

Menzies Aviation, a global aviation logistics partner, seeks a Global IT Service Desk Manager to lead a 24/7 service desk across Edinburgh and Pakistan. You will manage incidents, requests and escalations, ensure adherence to SLAs, and drive continual service improvement while aligning with business needs.

You will supervise distributed teams, maintain knowledge articles, and collaborate with IT and business stakeholders to deliver a consistent, professional service experience across regions.