Global Head of Support & Platform Reliability

Sycurio Group in Guildford seeks a Head of Support & Service Reliability to lead and enhance their global support operations. This pivotal role demands a proactive approach to ensure platform reliability as the company transitions to a multi-tenant SaaS solution.

The ideal candidate will have extensive experience in support leadership, incident management, and a deep understanding of distributed systems. Responsibilities include platform performance oversight, incident resolution leadership, and cross-functional collaboration.