Global Head of ITSM & AI-Driven Service Desk

Cognita, a global leader in independent education, seeks a Head of IT Service Management to own the worldwide service experience. You will lead the global Service Desk and build ITSM capabilities powered by AI and automation.

Based in London, the role requires building a high-performing, process-driven function with ITIL expertise, SLAs, XLAs, and strong vendor management, while aligning with safeguarding and regulatory standards. Travel may be required.