Global Head of CRM & Personalization

Charlotte Tilbury Beauty is seeking an exceptional Head of CRM to lead the global CRM strategy across email, SMS, push and in app messaging, creating experiences that feel personal and unmistakably Charlotte Tilbury while driving retention and lifetime value. This senior role blends technical know how with commercial instinct and strong people leadership.

With significant investment in personalisation, automation and AI, you will shape the CRM roadmap, elevate customer moments across the