Global Experience Advisor

Within Student Support and Wellbeing Services (SSWS), UCL Study Abroad and International Student Support is responsible for the delivery of a programme of opportunities for students to gain global experience as part of their UCL studies. The team works to promote global student mobility across the institution, providing a range of services for students considering, preparing for, or undertaking an international placement.

About the role

The postholder will be required to deliver short term mobility opportunities for UCL students. This includes, but is not limited to, the delivery of internally managed schemes and the promotion of external opportunities. You will be responsible for processing short term paperwork, bursary payments and maintaining up to date and accurate records. You will also provide one to one tailored student support before, during and after mobility and deliver promotion of short term mobility opportunities across the University.

This is a unique opportunity to join our vibrant and hard working team at the heart of UCL's busy student facing support service.

About you

The successful candidate will have relevant experience in a customer focused or student support environment within a higher education institution. They will have experience processing paperwork accurately and efficiently, with excellent attention to detail. They will also have experience working with social media and/or a website content management system and will have a sensitive and responsive approach to students, alongside a high level of customer care.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.