Global Escalations Lead - Trust & Safety Operations

Tinder is seeking a Global Escalations Specialist to join our Dublin office. This role involves managing a team of Global Operations specialists, handling user escalations, and analyzing operational metrics. Candidates should have a minimum of 2 years in operations management, advanced knowledge of Zendesk, and critical thinking skills to handle complex issues. Passion for team development and customer experience is essential. Work is primarily on-site in Dublin three days a week.