Global Director, Customer Success & Strategy

NiCE Cognigy is seeking a senior Customer Success leader to scale a global team of about 26 CSMs across Australia, the US, UK, Germany and the wider EMEA region. This role is a strategic, non-portfolio leadership position focused on defining the CS operating model and driving customer value.

You will partner with Sales, Product, Support and Engineering to raise standards, implement governance and metrics, and coach CSMs to become trusted executive partners who protect revenue, reduce churn and