Global CX Operations Director - Post-Purchase & Payments

A leading global product design and technology company is seeking a Global Director for CX Support Operations in London. This leadership role focuses on enhancing the post-purchase consumer experience, managing order exceptions, and overseeing CX systems. Ideal candidates should have over 10 years in Consumer Experience or E-commerce, strong leadership skills, and familiarity with CRM and OMS platforms. This position also involves cross-functional collaboration and operational governance.