Global CS Service Improvements & Quality Lead

Amazon is seeking a Senior Program Manager to drive service improvements in the Customer Service department in Greater London. This role involves defining program direction, collaborating with various teams, and ensuring the program's successful execution. Ideal candidates should have strong experience in data-driven decision-making, project management, and leading process improvements. The position offers a fast-paced environment, requiring excellent stakeholder management and resource coordination. Join Amazon and contribute to enhancing the customer experience.