Global CRM & Retention Lead - Luxury Travel

Scott Dunn, the award-winning luxury tour operator, is seeking a Global CRM & Retention Lead to own guest retention and repeat bookings. You will shape strategy across Guest Loyalty, Marketing, Sales and Guest Relations, translating insights into personalised, on-brand journeys for UHNW guests and families alike.

Based in London, you will partner with regional teams, drive data-led segmentation, ensure GDPR compliance, and manage a cross-functional roadmap with a strong emphasis on measurement,