Global Complaints Liaison & Resolution

Lloyd's is seeking a Complaint Liaison Associate to act as the primary contact between the Lloyd's market and the Financial Ombudsman Service (FOS), assisting in the resolution of UK policyholder complaints after initial review. The role also covers complaints referred to the US Department of Insurance (DOI) and involves detailed discussions with stakeholders to reach fair outcomes.

Key duties include regulatory liaison, data accuracy in complaint monitoring, and governance of complaint handling