German Speaking Customer Service

Posted 20 hours 38 minutes ago by Brook Street

£25,000 Annual
Permanent
Full Time
Customer Service Jobs
Warwickshire, Coventry, United Kingdom, CV1 1
Job Description

Customer Support Representative (English & German Speaking)

Location: CoventrySalary: £25,000 per annum

About the Role

We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.

Key Responsibilities

  • Deliver exceptional customer service via phone, email, and social media.

  • Log and manage product enquiries and faults accurately within agreed SLAs.

  • Provide first-line support and advice to customers.

  • Achieve departmental KPIs and contribute to continuous improvement.

  • Keep up to date with new products, processes, and regulations through ongoing training.

Requirements

  • Fluency in English and German (written and spoken).

  • Confident using computer systems and quick to learn new tools.

  • Strong communication skills and a passion for helping others.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.