German QA Analyst - Elevate Customer Experience

Teleperformance in Dublin is seeking a Quality Analyst (German) to act as the quality contact for an operational team. You will audit agent performance, deliver actionable feedback, and partner with Team Leaders to drive continuous improvement while ensuring adherence to client quality standards.

This role reports to the client operations group and involves producing quality reports, identifying refresher training opportunities, and supporting process improvements to achieve SLA targets.