Genesys System Administrator
Posted 4 days 4 hours ago by Us3 Consulting
Company: US3 Consulting
About Company: US3 Consulting is a leading European IT recruitment agency dedicated to connecting top tech talent with innovative companies across the continent. With decades of experience and a fresh approach, we specialize in rapid, cost-effective candidate sourcing across all tech industry sectors. Our expert consultants are committed to building strong, productive relationships, ensuring the perfect fit between candidates and employers.
Job Title: Genesys System Administrator
Total Experience Required: 10+ years in Information Technology/Computers/Software
Relevant Experience Required: 4+ years in Genesys System Administration
Job Type: Contract
Contract Duration: A minimum duration of 3 to 6 months, with the possibility of extension up to 18 months or beyond, depending on project requirements.
Workplace Type: 100% Remote from Netherlands
Languages Required: English, French or German is a plus
Visa/Work Authorization Status:
- Candidates must hold a valid work permit or visa to work in the Netherlands
- If you currently possess a valid work visa for Europe or the UK, we can support the process of securing work authorization for the Netherlands
Work Location: Eindhoven, Netherlands
- Candidates must currently reside in the Netherlands, or
- Be open to relocating to the Netherlands from within Europe or the UK
- Relocation support may be offered to selected candidates moving from within Europe or the UK
- Please note that applications from outside Europe or the UK cannot be considered at this time
- While remote work is possible, candidates must be physically based in the Netherlands
About Client:
Client offers a dynamic environment where innovation and professional growth are at the forefront. With a strong emphasis on continuous learning, the company provides employees access to extensive training programs, including LinkedIn Learning and an Education Assistance Program.
The company champions a balanced work-life culture, promoting flexible work hours and a supportive atmosphere that values diversity and inclusion. As a part of the esteemed group, it combines global opportunities with a commitment to employee well-being, making it an ideal workplace for those seeking both professional excellence and personal fulfillment.
We are looking for an experienced Genesys System Administrator for a contract role supporting complex contact center infrastructure. This is a fully remote opportunity based out of Eindhoven, Netherlands, requiring fluency in English and a local language (French or German preferred).
Key Responsibilities
- Provide L2/L3 support for the Genesys PureCloud contact center application
- Administer inbound/outbound call queues, user provisioning, and skill configurations
- Perform IVR call flow design, scripting, integration, and troubleshooting
- Handle change requests, problem management, and root cause analysis
- Coordinate with vendors and service providers for resolution and system improvements
Essential Skills
- Experience with Genesys PureCloud system administration
- Strong knowledge of IVR call flow architecture and integration (BYOC, API, SIP)
- Experience with Salesforce CTI integration and troubleshooting
- Ability to manage end-user experience and handle high-volume customer environments
- Multilingual support capability (English mandatory, French or German preferred)
Optional Skills
- Knowledge of Cisco to Genesys migration
- Familiarity with AI Agents
- Expertise in outbound campaign setup and optimisation
- Ability to create and manage knowledge base documentation
- Understanding of SIP trunking and SBC configurations
Interested? Apply Now!
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