General Manager- Paris, France

TOCA Social is the world's first dining and entertainment venue with a football twist - and it's changing the game. With 3 venues already thriving in London and Birmingham (UK), and new venues launching in Dallas, Monterrey, and Paris (2026), we're expanding our vibrant team.

At TOCA Social, we live by one rule: Everybody Plays. You don't need football knowledge to join our team - just energy, passion, and a love of creating unforgettable guest and teammate experiences.

Job Highlights:

Location: Paris based

Reports to: Global Head of Operations

At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our General Managers are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences. The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture.

Role Scope & Responsibilities:

Some of your responsibilities will include:

• Recruit, coach, and develop a strong team of approximately 70 teammates
• Work closely with venue leaders and the People Team on people initiatives; ensuring teammate morale, engagement, and culture are prioritized
• Lead a diverse and dynamic team to anticipate and exceed guest needs
• Collaborate with our Global Talent & Development Partner to coach and develop teammates for growth within TOCA Social
• Drive revenue and manage costs to deliver on business KPIs with an 'Own It' philosophy
• Communicate operational needs effectively, bringing people along with changes
• Foster strong relationships with teammates, support staff, and guests
• Resolve service issues with grace and empathy, always aiming for the best outcome for guests
• Provide a safe, high-quality working environment for teammates and over 300,000 annual guests
• Enhance teammate engagement and coordinate with other venues
• Ensure outstanding service quality and hospitality standards to exceed guest expectations
• Be the 'go-to' for teammate support during shifts
• Manage teammates with excellent communication skills and embrace diversity
• Create a 'Greatest Of All Time' team culture and empower teammates to surpass guest expectations
• Work with leaders to schedule teammates effectively, considering seasonal labor changes
• Lead by example to deliver a best-in-class guest experience and support teammates in following the Steps of Service
• Ensure compliance with health, safety, and food and drink guidelines, including Food Safety and Allergy protocols
• Maintain a visible presence on the venue floor, engaging with guests and teammates as needed
• Conduct preventative maintenance checks and escalate improvements as necessary
• Resolve issues with grace and empathy, always focusing on positive outcomes

Qualifications & Experience:

• 5+ years experience as a GM or in a similar leadership role within hospitality
• Proven ability to lead and manage large teams and leadership teams
• Track record of achieving key KPIs
• People-focused leader with high emotional intelligence and empathy
• Punctual, reliable, with a positive attitude and strong work ethic
• Quick learner, able to perform under pressure in a fast-paced environment
• Passionate about delivering top-quality experiences with a guest-first attitude
• Genuine desire to make people happy and create memorable experiences
• Willing to get hands-on and support other departments and teammates
• Flexible availability each week