General Manager Designate (Casinos)

Job Description

Posted Saturday 28 March 2026 at 01:00

At Grosvenor Casinos, we don't just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play, relax with friends, and enjoy brilliant food, drink and entertainment. Above all, they come for that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK's most loved casinos. It's our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We're building something special at Grosvenor Casinos. Join us and be part of it.

Role Overview

We're looking for a passionate, people first General Manager with proven casino leadership experience. You'll lead a high performing, inclusive team - coaching, inspiring and creating a culture where everyone thrives. You'll champion first class customer service and drive engagement across every part of the operation.

This role calls for commercial sharpness and creative thinking. You'll keep an eye on the competition, spot opportunities and bring fresh ideas to life - whether that's through gaming, hospitality or entertainment.

You'll also build strong relationships across the wider business, influencing stakeholders and contributing to our evolving strategy.

You'll be a visible advocate for Safer Gambling, setting the standard for your team.

Skills & Experience Needed

• Casino Leadership: Proven experience managing a casino, with a valid Personal Management Licence (PML).
• People Leadership: Strong coaching, mentoring and team development skills.
• Customer Focus: Passion for delivering exceptional service and creating inclusive experiences.
• Commercial Acumen: Strategic thinker with a sharp eye on competitors and market trends.
• Innovative Mindset: Creative approach to hospitality, entertainment and customer engagement.
• Stakeholder Management: Skilled at building relationships across functions and locations.
• Change Resilience: Comfortable leading through change in a fast paced environment.
• Safer Gambling Advocate: Committed to promoting and upholding responsible gaming practices.
• Strong Communicator: Confident in identifying and acting on opportunities for improvement.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going - from team incentives and competitions to everyday perks, we recognise and reward your effort.
• A strong start that sets you up to win - our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - no two days are the same. You'll help shape how we do things and make a real impact by bringing ideas to life.
• High standards, achieved together - we set the bar high and support each other to reach it, playing as a team, not in competition.
• Room to grow and move forward - whether you're starting out or ready for your next step, we'll support your development and open opportunities to progress within Grosvenor Casinos and The Rank Group.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

This is a 24/7 environment, so flexibility for nights and weekends will be a part of the role. You must be 18+ and legally entitled to work in the UK.