General Manager

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We are seeking an experienced, commercially focused General Manager to lead the day-to-day operations of our thriving catering business. This is an exciting opportunity for a dynamic leader who is passionate about delivering exceptional food and service while driving business performance and developing high-performing teams.

You will oversee a team of approximately 10 employees, supported by an on-site Supervisor and Chef. The successful candidate will balance operational excellence with commercial awareness, ensuring outstanding client satisfaction while identifying opportunities to grow the business.

Job Responsibilities

Key Responsibilities

• Lead and inspire a team of approximately 10 employees, fostering a positive, high-performance culture.
• Coach, mentor and develop team members, empowering them to achieve their full potential.
• Build strong relationships with clients, ensuring exceptional service delivery and proactively responding to their needs.
• Take ownership of the site's commercial performance, driving sales, profitability and sustainable growth.
• Manage financial performance, including budgets, gross profit (GP), labour costs and overall cost control.
• Identify opportunities for innovation, introducing new ideas, products and initiatives that enhance the customer experience and business performance.
• Work closely with the on-site Supervisor and Chef to ensure seamless day-to-day operations.
• Maintain the highest standards of food quality, service, presentation and compliance.
• Monitor operational performance, using data and insights to drive continuous improvement.
• Lead the team through change, bringing people on the journey and creating an engaged and motivated workplace.

About You

The ideal candidate will have:

• Proven leadership experience in catering, hospitality, food service or a similar operational environment.
• Strong commercial and business acumen with a track record of improving financial performance.
• Experience managing budgets, GP, labour costs and operational KPIs.
• Outstanding people management skills with a genuine passion for developing others.
• Excellent attention to detail and a commitment to delivering consistently high standards.
• Strong communication and relationship-building skills, with the ability to manage key client relationships confidently.
• A proactive, solutions-focused mindset with the confidence to challenge the status quo and introduce innovative ideas.
• The ability to influence, motivate and bring teams together to achieve shared goals.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• The opportunity to lead a successful and growing catering operation.
• Autonomy to make an impact and implement new ideas.
• A supportive leadership team and collaborative working environment.
• Opportunities for professional development and career progression.
• Competitive salary and benefits package.