General Manager

JLL is committed to hiring the best talent and empowering them to thrive in a better world of real estate.

General Manager - Property Management, 22 Ropemaker Street

Reporting directly to the Senior Facilities Manager, the GM will oversee the day to day delivery of all landlord operations for the 22 Ropemaker development in London, ensuring the highest standards of service, client satisfaction, and regulatory compliance.

Key Responsibilities

• Serve as the primary executive contact for the property, leading the JLL Property & Asset Management team and the owners' advisory group.
• Develop and implement a tenant experience strategy, engaging occupier representatives, collecting feedback, and meeting on site performance KPIs.
• Lead the mobilisation of the property from completion to business as usual, coordinating design, procurement, and commissioning activities.
• Manage the on site 22 Ropemaker Management Team, ensuring staff recruitment, training, and performance management.
• Apply JLL PMA best practice policies across service charge financial management, procurement, maintenance, health & safety, and ESG requirements.
• Prepare service charge budgets, monitor cash limits, report variances, and reconcile budgets with JLL accounting practices.
• Collaborate with tenants, owners, and consultants to resolve operational issues, service interruption risks, and capital expenditure projects.
• Maintain high quality health, safety, and environmental standards in accordance with JLL risk management and WELL/BREEAM certification targets.

Qualifications and Experience

• Extensive experience in a Grade A commercial property environment, including customer service leadership.
• Demonstrated ability to manage and motivate on site operational teams.
• Strong budget management skills, including service charge budgeting and major CAPEX projects.
• Solid commercial acumen and understanding of service charge management principles.
• Excellent communication and stakeholder management skills at board room level.
• Resilience, ability to work under pressure, and strong problem solving capability.

Location

On site - London, United Kingdom

Equal Opportunity Employer

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. For accommodation requests, email .