General Manager

Our General Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.

Responsibilities

• Take full ownership of the store management, ensuring everything is in place to hit commercial targets with responsive management of budgets and cost controls.
• Oversee the complete business operation, maximising profitable sales and growth while creating a unique customer focused environment.
• Lead in creating a great place to work for everyone on a day to day basis whilst thinking ahead to ensure your team has a development journey with Dobbies.
• Spark your team's passion for delivering the best customer experience possible by creating a brilliant customer journey.
• Observe your team's service levels, identify ways they can improve and find the best way to suit that individual in coaching them to improve.
• Work closely with our central support teams, maintaining excellent communication, stock supply and response.
• Ensure all compliance with health & safety regulations, whilst caring for employee and customer welfare at all times.

Who we are looking for

• Retail management expertise with proven experience of leading multiple direct reports and their teams.
• Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working.
• Ability to identify training needs. Effectively coach and train all levels ensuring teams are delivering a first class customer experience.
• Excellent communication skills. Ensure that successful initiatives and actions are shared across the business and that performance is monitored.
• Adaptability. Act quickly and enthusiastically to changing priority, workload and concepts.
• Positivity managing change. Lead the team through each season with care and motivation to deliver best.
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice.
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling services and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.