General Manager

Posted 1 hour 47 minutes ago by Leaf Hospitality

Permanent
Full Time
Hospitality & Tourism Jobs
Lancashire, Blackburn, United Kingdom, BB1 1
Job Description

Leaf HOSPITALITY is seeking a commercially minded and people-focused General Manager to lead one of our hotels.

Reporting to the Chief Operating Officer, this is an opportunity for a hotel leader who enjoys building high-performing teams, driving standards, and delivering exceptional guest experiences while improving overall business performance.

About You

We're looking for someone who can demonstrate:

  • Previous senior hotel leadership experience as a General Manager, Hotel Manager or Operations Manager within a quality hotel environment.
  • Strong commercial awareness with experience driving revenue growth and business performance.
  • Significant Food & Beverage, banqueting and Spa experience.
  • Excellent financial management skills, including budgeting, forecasting and cost control.
  • A track record of developing, coaching and retaining high-performing teams.
  • Strong knowledge of health, safety and compliance requirements.
  • The ability to build strong relationships with owners, colleagues, guests and the local community.
  • A hands on leadership style with a passion for hospitality and service excellence.
Key Responsibilities
  • Lead the overall operation and performance of the hotel.
  • Inspire, coach and develop the senior leadership team.
  • Drive commercial performance and identify opportunities for growth.
  • Maintain exceptional guest satisfaction and service standards.
  • Ensure robust financial controls, forecasting and business planning.
  • Lead regular business reviews and performance meetings.
  • Oversee major events and key operational activities.
  • Act as an ambassador for the hotel within the local market and community.
What We Offer
  • Competitive salary and benefits package.
  • Team Member discounted stays across the leaf HOSPITALITY portfolio.
  • 50% discount on food and beverage.
  • Ongoing learning and development opportunities.
  • 24/7 Employee Assistance Programme.
  • Enhanced annual leave and family leave benefits.
  • Additional pension contribution.
  • Long-service recognition award of up to £500.