General Manager

About Us

We are itsu, the leading Asian inspired quick service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu grocery offers a range of high quality Asian inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best in class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

Job Overview

As a General Manager, you are accountable for the success of your shop, which rests on four key pillars: People, Hospitality, Quality and Profitability.

Core Responsibilities People

Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well planned rotas and managing all employee relation issues in line with our policies.

Hospitality

Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.

Quality

You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing.

Profitability

Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to grow sales and maximise profitability, working closely with your management team to achieve these goals.

About You

• Communication through clear, honest, and enthusiastic style that instils confidence and ensures everyone is aware of their responsibilities throughout the store
• Attention to detail, understanding small but critical details
• Lead by example, you understand all roles within the store and feel comfortable turning your hand to them
• Team oriented, working together as a team, seamlessly, is a priority. You are focused on high quality customer service experience, taking accountability for your teams, building trust and reliability
• Passionate about your shop, your role and, your team
• Entrepreneurial focus on hospitality, you remain calm and collected, while thinking outside the box to prioritise the customer experience and journey
• People focused, being open to listen, collaborate, give, and receive feedback to your team and the wider business in a professional manner

Core Qualities

• I take pride in what I do
• I genuinely care for people
• I want to grow myself & others
• I build trust around me

What We Offer

• Competitive salary
• Industry leading Training and Development and encouragement to progress your career
• Private medical insurance
• Health cash plan scheme which allows to claim cashback on dental check ups, physiotherapy, eye test and much more
• Mental wellbeing platform and 1 2 1 therapy sessions and employee assistance programme
• Optional Critical illness cover and life insurance
• Flexible E Bike subscription and cycle to work scheme
• A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
• Company pension scheme
• An array of business events and socials throughout the year, including team days out, summer party for the whole family, pride and quarterly business events