General Manager

Role

General Manager Castleknock Golf Club

Reports to

Head of Operations Carr Golf Services

Responsible for

The management of the overall facility, golf, food and beverage operation

Location

Castleknock Golf Club, Dublin 15

Role Purpose

To oversee and manage the daily facility operations to include, golf operations, food and beverage and facility maintenance. It will also involve a proactive role in the relationship management of the Club Committees, as well as playing a key role in attracting new and retaining existing members. You will also be responsible for the management of Club Events and Corporate Golf Days. You will be responsible for the reporting requirements of the business, working with the finance manager and Head of Operations to delivery timely and accurate reports.

Areas of Responsibility Operations

• Daily management of the operations team, ensuring that all operational plans are adhered to in order to operate the business in a professional manner in line with targets and expectations on service delivery.
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Strategic

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• Work with fellow Heads of Departments to provide a clear vision through short insinuate, medium next and long term planning for each department within the business weren't. Example? but keep original: "Work with fellow Heads of Departments to provide a clear vision Lounge short, medium and long term planning for each department within the business. To regularly review plans to take into account changes in the environment in which the facility operates, making recommendations for capital improvements, supplies and equipment.

Reporting

Produce weekly KPI's on financial performance, stock control and HR performance. Work with the Financial Manager, to insure accuracy of reporting in a timely manner.

Facility Management

• Oversee the care and maintenance of all the physical assets of the golf club house facility. Implement Health and Safety procedures that comply with up-to-date legislation , are clearly communicated, effectively monitored and regularly reviewed, using Obbi Golf our H&S System.

Relationship Management

• Communicate regularly and effectively with individuals, managers and teams within the organisation. Provide effective team leadership, giving direction to staff and motivating and supporting them to malsach eachhtg.

Food & Beverage

• Over biti the management of þær F&B Department, workinghets assistant manager to ensure we meet budgetary requirements on costs and revenue.
• Develop annual F&B plan in cooperate with Department Heads, that will focus on customer experience while achieving KPI's as set out.

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• Comply with organisational policies relating to on site accounting, payroll, purchasing, inventories, banking and maintain controls to safeguard funds and assets. In conjunction with the Head of Operations, coordinate the development of operating and capital budgets to support achievement of business objectives. Monitor and analyse operating budgets and take prompt corrective action to address variances, ensuring each operating area is maximizing efficiency and profitability.
• Comply with standard operating procedures for accurate stock control and monitor to ensure all staff adhere to these procedures.
• Achieve revenue and contribution targets and identified Key Performance Indicators (KPI's) for each aspect of golf operations.
• Establish and monitor compliance with all purchasing policies and procedures.

Customer Experience

• Identify and develop value added products and services to enhance the customer experience.
• Stimulate innovation, encouraging staff to think outside of the box and put forward new ideas.

Ensure that the team consistently delivers excellent customer service as set out by the 59Club our Service Standard partner, thereby achieving maximum customer satisfaction.

Experience & Skills required

• A minimum of 4 years' experience in a management position. Golfing knowledge would be a distinct advantage
• Proven ability to develop strong working relationships
• Previous experience of managing budgets
• Previous experience with Food & Beverage
• Experience in system management
• Previous experience of managing a team of 10+ staff across different departments within a business
• Experience of database management and development.

Soft Skills & Competencies

• Team player - work with and support colleagues and peers alike to deliver the goals set annually.
• Communication - Client and customer focused individual with excellent verbal and written communication skills.
• Problem Solving - ability to identify, analyse and present solutions to match customer needs.
• Priority setting - Ability to work under pressure, prioritising tasks daily.
• Organisation - The ability to set out own work in a structured fashion to deliver on goals.
• Flexibility - ability to adapt in a fast-paced working environment and respond to competing needs in client venues.
• Resilience - highly motivated with the ability to see projects through.

Academic/Other Requirements

• Degree in Business/Hospitality, Tourism, Retail or relevant field.
• Full drivers license and own car.

Working Hours

• 5 Days over 7, based at Castleknock Golf Club, weekend work will be part of this role. During the main golf season from April to October, two weekends per month will be required, with flexibility in the off season.