General Manager

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.

What you'll be doing

Are you a bold leader with the innovation and flair to achieve market-leading results? Are you ready to embrace a new opportunity as a General Manager? Can you take responsibility for delivering our company's brand, product, and service standards while achieving profitability and an extraordinary guest experience?

As General Manager, you will have full responsibility for all aspects of running the hotel, both operationally and commercially. You will be a visible and relatable presence to guests and team members alike, leading by example to drive a culture of exceptional service. Your passion for people will shine through as you work with your teams to unlock their potential and create an inclusive environment where everyone can thrive.

In this adaptable role, you will actively promote the hotel by building relationships with potential and current business sources, collaborating closely with the company's sales, marketing and revenue teams to optimize profit while delivering extraordinary hospitality.

What you'll bring

• Creative and Inspiring Leadership: A bold approach to guiding your team and fostering a culture of collaboration and accountability.
• Strong Commercial and Financial Acumen: A keen understanding of market dynamics and the ability to drive revenue while managing costs effectively.
• Results-Driven Mindset: The ability to deliver exceptional outcomes at pace, ensuring operational excellence and guest satisfaction.
• Excellent Communication Skills: Strong verbal and written skills that promote transparency and effective collaboration across all levels of the organization.
• Influential Impact: The ability to connect with and influence senior stakeholders to support the hotel's objectives and initiatives.
• Work Prioritization and Delegation Skills: A talent for managing multiple priorities while empowering your team to take ownership of their responsibilities.
• Proven Track Record: A history of success in a similar role within the hospitality industry, demonstrating your ability to drive results and elevate service standards.
• Drive and Focus: A relentless commitment to achieving goals and delivering an extraordinary guest experience at every opportunity.

What you'll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.