General Manager

General Manager Based in Darlington Permanent

Your new company
An established, family-owned retail business is seeking a dynamic and people-focused General Manager to lead operations across multiple store locations in the North East. This is a unique opportunity to shape culture, develop talent, and drive performance in a growing and values-led company.
Your new role

Lead and inspire a team of 45+ staff across sales, warehouse, and store management

Recruit, onboard, and develop high-performing team members

Foster a culture of coaching, accountability, and continuous improvement

Drive performance through clear KPIs, regular feedback, and recognition

Oversee the rollout of a new front-of-house system and ensure team readiness

Improve sales, stock control, and customer service metrics

Mentor future leaders and build a strong internal talent pipeline

Ensure exceptional store standards and customer experience

Manage supplier relationships and uphold service expectations

Report to senior leadership with clarity and strategic insight

What you'll need to succeed

Proven leadership experience in a retail environment

Passion for team development and creating positive, productive workplaces

Commercially astute with strong organisational and analytical skills

Confident in stock management, sales forecasting, and performance reporting

A hands-on, approachable leader who leads by example

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#