General Manager - Visitor Attraction

General Manager - Visitor Attraction - Basingstoke

Circa £48,500 + Excellent benefits & Development

We are looking for a charismatic, customer centric, operationally sound and commercial astute General Manager to drive the performance of a wonderful historical visitor attraction in Basingstoke, Hampshire.

The venue has loads of potential to develop new programmes and events to a wide-ranging audience, so we are looking for someone with the vision and entrepreneurial skills to increase visitor numbers and maximise revenue opportunities.

Key responsibilities

• In conjunction with the SLT, develop and deliver a business plan to improve visitor numbers, visitor engagement and revenue to the business.

• Foster a culture of high performance with your management and front-line teams, setting commercial and customer experience targets.

• Drive secondary spend and margins across the café, venue hire and retail with new products, promotions and proactive initiatives.

• Work closely with the programming and events team to develop new and innovative programmes and events for children and adults as well as ensuring they are executed well.

• Work closely with the Deputy General Manager to ensure the operation runs smoothly, is safe, compliant and guests have an amazing customer experience at every touch point.

Benefits

• Opportunity to develop and evolve the role further.

• Ongoing mentoring and development to support with future advancement.

• Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.

• 5% employee/7.5% employer pension

• 25 days annual leave plus bank holidays

• Life assurance 3x annual salary

• Health cash plan.

• Discounts on retail, leisure, going out and holidays

• Generous occupational maternity, paternity, adoption and sick pay.

The ideal person

• Entrepreneurial, strategic and hands-on approach to driving business performance.

• General Manager experience within a busy multi-faceted leisure, tourism, entertainment, visitor attraction, arts, historical, cultural or live event operation.

• A proven track record in developing and delivering business plans resulting in improved commercial performance.

• Experience in developing new programmes and events.

• Profit and loss, budgeting, forecasting and profit margin management experience

• Have your own transport and live within easy reach of Basingstoke, Hampshire.

• Able to work 9-5pm or 9.30-5.30 during the week and approximately every other weekend.

• Ideally have an interest in history, culture or visitor attractions.