General Manager - High Road House

Overview

At Soho House, the General Manager leads all aspects of the business, ensuring operational efficiency, member and guest experience, staff retention and optimal profit.

Benefits

• Weekly Pay
• Team meal on shift prepared by our chefs
• Clothing allowance
• Every House membership
• 50% off Food & Drink, 7 days a week
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% staff discount on Cowshed & Soho Home
• 2 paid days a year to support a charity of your choice (Soho Impact)
• Free counselling sessions
• Cookhouse & House Tonic programmes (food and drink training and events)
• Continuous training to develop yourself personally and professionally
• Team events (fitness, cinema, art classes) each month

Responsibilities

• Lead the business as a strategic partner to all departments, driving profit, member, guest and staff satisfaction.
• Develop and monitor business performance weekly/daily, reporting key metrics and triggering action plans.
• Ensure compliance with company, safety, food safety, allergy, local and government regulations.
• Partner with support office functions for brand improvement and operational support.
• Build lead a high performance team across F&B/Operations, PR, Social, Events & Programming, and Facilities.
• Oversee the planning and execution of major events ("big moments") across regional properties.
• Implement policies, procedures and systems to improve operations, service, retention and overall experience.
• Provide leadership on annual marketing plans and partnerships with membership, food & drink and finance leaders.
• Manage wage control and compliance with all permits and regulations.

Qualifications

• 7+ years managing high volume F&B or multi unit operations.
• Deep understanding of food safety, risk prevention, fire, labor laws and emergency procedures.
• Skilled at supervising, training and motivating all levels of staff.
• Experience interviewing and hiring new staff, adhering to policies while supporting team development.
• Strong analytical and creative thinking; business acumen driven by results and guest satisfaction.
• Innovative, influencer type leader focused on superior service and top quality experiences.

Apply

Interested candidates may apply by visiting our careers page and submitting a résumé through the online portal.