General Manager / Group Operations Manager

ONE LDN is entering its next phase of expansion.

They are looking for an experienced, commercially sharp Group General Manager to lead operations across the business and support the transition from one high-performing club to a scalable multi-site brand.

This role owns execution, infrastructure and performance.

The Role

• Own operational performance of the flagship site
• Prepare the business operationally for site two
• Lead future club openings
• Build scalable systems and teams
• Drive commercial accountability across operations
• This is a build-and-scale role, not a maintenance role.

Core Responsibilities:

Flagship Club Leadership:

• Full operational ownership of the current site
• Accountability for site-level P&L performance (cost control, margin, operational efficiency)
• Oversee all operational departments: front-of-house, fitness delivery, recovery, facilities, equipment
• Maintain premium brand standards in execution
• Create and refine SOPs across all departments
• Implement KPI dashboards and reporting structures
• Ensure compliance, H&S and facilities management

You ensure the club runs at elite standard, every day.

Multi-site Expansion:

• Lead project management of new site launches
• Oversee fit-out process alongside contractors and suppliers
• Manage timelines, budgets and operational readiness
• Design scalable staffing models
• Build launch playbooks (recruitment, training, opening operations)
• Execute operational ramp-up strategy for new locations
• You've opened clubs before. You know the difference between a soft launch and a controlled one.

Team Development + Recruitment:

• Recruit and develop FOH and club teams
• Implement clear accountability frameworks
• Standardise hiring, onboarding and training processes
• Build performance management systems
• Develop internal leadership bench strength

Commercial + Operational Optimisation:

• Improve yield across membership, classes and recovery
• Optimise staffing ratios and labour efficiency
• Monitor utilisation and drive operational improvements
• Oversee equipment strategy and capital investment decisions
• Identify EBITDA expansion opportunities through operational leverage

The Person:

They're looking for someone who has:

• 5+ years senior operational leadership in fitness, hospitality or multi-site leisure
• Opened at least one site (ideally multiple)
• Managed teams of 20+ staff
• Commercially minded with clear evidence of P&L ownership
• Strong project management capability
• Deep understanding of gym layout, equipment, member flow and capacity planning
• Experience building systems for scale

The Opportunity:

• Step into a scaling performance brand early
• Progress into Group Operations Director as the business expands
• Build the operational backbone of a multi-site fitness business
• Work directly with a driven founder and senior leadership team

The Package:

• Senior salary (DOE)
• Performance-linked bonus
• Potential long-term incentive structure
• Full access to facilities
• Real leadership scope

Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.