General Manager - Flukes

Reporting to: Senior General Manager - Big Penny Social
Key contacts: Managing Director, Head of Sales and Head of Commercial
Location: Flukes at Big Penny Social, London, E17 6AL

About Big Penny
At Big Penny, we create spaces and experiences that bring people together with a powerful community spirit built on open doors, open hearts and open minds. We believe that great hospitality is at the heart of healthy communities, which are in turn essential to a healthy society.

Who We Are Looking For
Our flagship venue has undergone an exciting new development phase, and we have launched London's newest competitive socialising concept. Our multi-use games hall - FLUKES - incorporates pool, electric shuffleboard, AR darts and karaoke rooms alongside a new cocktail bar and private bar with views over the rest of our enormous venue. Flukes is a sub-brand of Big Penny Social and is part of the unique experience of visiting the venue for all our many guests, groups, brands and corporates. FLUKES is inspired by old social clubs and pool halls, and the atmosphere and vibe is key. The brand identity is Fun, Quirky and Comforting - and we are looking for the perfect person to help bring the brand to life.

What You Will Be Responsible For
As General Manager, your primary responsibility will be the management of FLUKES. This will be your domain, you will be the face of the new venue, and we want your personality, wit and character to shine through and be central to its success. You will deliver an exceptional guest experience in an exciting and challenging environment for the newest part of our growing business.

Guest Experience

• A personable, fun and unique guest experience is essential. We want to move away from the brash and transactional feeling of most games' spaces, and the personality of this role is key to that.
• Ensure the ambience and atmosphere of the building is always right
• Ensure the venue always looks presentable; layout and cleanliness are maintained daily

Team Training & Development

• Work with the General Manager Big Penny Social to hire the team, finding the best talent to bring the brand to life
• Hold regular team meetings and daily briefings to provide daily focus on shift
• Design and implement comprehensive training programs for all staff levels

Seasonal Cocktail Menu

• Collaborate with General Manager and Head of Commercials to ensure Cocktail Menus change seasonally

Full P&L

• Seek opportunities to drive sales and reduce costs by collaborating with Senior General Manager and Head of Sales
• Ensure labour costs are in line with budget while maintaining service standards
• Financial and budget management including forecasting, cost control and planning

General

• When necessary, assist with the running of Big Penny Social and cover for holidays and other absences
• Comply with all food safety and health and safety regulations, including company policies

Desired Background & Experience

• Big personality who lives the brand identity of Fun, Quirky and Comforting
• 3+ years of managing guest-focused hospitality or competitive socialising venues
• Strong understanding of delivering regular training and development programs
• Good teamwork skills and ability to motivate others
• Fantastic service-oriented mentality
• Experience managing P&L's
• Understanding of the competitive socialising sector is a plus

What Future Success Looks Like

• Bringing more guests to Flukes, visiting more regularly
• Build and strengthen Flukes reputation within the private hire, events and hospitality sector
• Our goals being delivered within agreed budget

Working Hours
Standard hours 45 hours weekly, flexible across a seven-day period. Due to the requirements of this role shifts are more often Wednesday - Sunday. The role will require covering hours outside of the standard on an ad-hoc basis.

The Package
A competitive package is on offer for the right candidate with pro-rated benefits of a competitive salary dependent on experience, plus pension contributions as well as a discretionary annual bonus, 28 days holiday (including bank holidays), flexible working, enhanced parental leave and a wide variety of diverse community events you can get involved with every day

Our Values - Big Penny is a values-led organisation; this means our values guide our everyday behaviours.

Connection - Make People Feel Like They Belong.
Discovery - Learn Something New Every Day.
Fun - Positivity Spreads Positivity; Share Yours.
Community - Get Involved.

How To Apply
Please email your CV to

1 Priestley Way, London, E17 6AL

Mon - Wed: 12pm - 11pm

Thu: 12pm - midnight

Fr - Sat: 12pm - 1am

Sun: 12pm - 10pm

Mon 29 - Tue 30 Sep: CLOSED
Wed 1 Nov: 6pm - 11pm