General Manager - Corporate Accounts

Job Description

THE ROLE:

We are looking for an experienced and commercially focused Corporate General Manager to lead the operational and commercial performance of our Corporate Accounts function.

This is a key leadership role responsible for building strong customer relationships, driving service excellence, improving account performance, and ensuring long-term customer retention across a portfolio of corporate accounts. You will act as a senior point of contact for customers, lead customer engagement activity and business reviews, and work collaboratively across the wider business to deliver exceptional customer outcomes.

Based between our Burton Superhub and the field, this role offers the opportunity to make a real impact within a fast-paced and customer-focused logistics environment.

This is an exciting opportunity to join a growing and ambitious business where customer service, operational excellence, and collaboration are at the heart of everything we do.

THE SALARY

• Burton upon Trent Superhub with field-based responsibilities.

OFFICE BASED

You will be based in our flagship office in Burton (DE14 2SY).

KEY RESPONSIBILITIES

• Lead the day-to-day operational and commercial performance of the Corporate Accounts function
• Build and maintain strong relationships with key corporate customers
• Lead customer business reviews, engagement meetings, and performance discussions
• Drive customer loyalty, retention, and long-term account stability
• Monitor KPI, SLA, operational, and financial performance across accounts
• Identify trends, risks, and opportunities to improve service delivery and account performance
• Support the management and resolution of customer escalations and service concerns
• Work closely with Operations, Finance, IT, Sales, and Customer Service teams to improve customer outcomes
• Develop and support the Corporate Customer Service Manager to ensure high service standards and operational performance
• Contribute towards continuous improvement initiatives, customer solutions, and value-added services
• Provide reporting, insight, and recommendations to support business decision-making

WHAT WE ARE LOOKING FOR

We are looking for a proactive and customer-focused leader with strong commercial awareness and a passion for delivering outstanding service.

• Proven experience managing customer accounts, account performance, or customer service operations within a logistics, distribution, or service led environment
• Strong leadership and people management skills
• Excellent relationship-building and stakeholder management abilities
• Commercial awareness with an understanding of customer retention, profitability, and account performance
• Experience analysing operational and financial performance data
• Strong problem-solving and decision-making skills
• Excellent communication and organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience within pallet networks or logistics operations
• Understanding of KPI, SLA, and customer performance management
• Experience leading customer business reviews and customer engagement activities
• Awareness of account profitability and cost to serve measures
• Experience supporting operational improvement or customer retention initiatives

In return we will

Support your development journey, help you grow you and offer:

• Reward Gateway - access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Access to the Wellbeing Centre - providing education, support, and tools to help you live a healthier and happier life.
• Employee Recognition Scheme
• Excellent Pension Scheme
• Health Care Cash Plan

ABOUT US

EV CARGO have grown to become a predominate international supply chain partner to many of the world's leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION

Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.