General Manager - Cornwall

About the role

As General Manager, you will lead our Cornwall café and help define what Origin retail looks and feels like in Cornwall. You will lead a high performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands on leadership role with real on the floor presence and clear ownership of performance, people, and standards.

What you'll do

• Lead day to day operations, service quality, and front of house standards

• Build, coach, and develop a skilled and engaged team, including SCA training progression

• Champion Origin's customer journey, coffee knowledge, and community presence

• Maintain strong health, safety, and food compliance standards

• Actively identify opportunities to grow sales and community engagement

• Deliver agreed revenue and EBITDA targets

Office and Events Space

• Manage the upkeep and day to day use of the events space behind The Roastery Café, working alongside the Community and Partnerships Co ordinator.

• Oversee the utilisation of the office space above the Café, including managing desk bookings and supporting businesses using the space.

• Ensure Health and Safety compliance across both the office and events spaces, particularly when used by external stakeholders.

• Align events diaries with the Community and Partnerships Co ordinator to forecast and plan regular events within the space and be adequately prepared for surge in Café activity.

Who You Are

• An experienced hospitality leader with a background in speciality coffee or premium hospitality

• Commercially confident, operationally strong, and calm under pressure

• Passionate about people development, excellent service, and quality coffee

• Energised by leading a high profile, design led cafe

• Values led, inclusive, and consistent in your leadership approach

Skills and Experience

• Experience managing a specialty coffee site or hospitality venue

• Financial fluency across P&L, COGS, labour and forecasting

• Skilled in people management, coaching and team development

• Strong communication, organisation and leadership skills

• Familiar with digital tools and Office 365

• Experience in B Corp businesses or purpose led environments is a plus

What success looks like

• Delivering an outstanding guest experience every day, with exceptional coffee quality, smooth service, and a premium in store environment that reflects Origin's brand and positioning

• Building and leading a motivated, high performing team through strong coaching, clear development pathways, high retention, and a genuinely inclusive culture

• Driving commercial performance by meeting and exceeding targets, with confident ownership of P&L, labour and stock efficiency, COGS, and Average Transaction Value

• Maintaining consistently high operational standards, ensuring efficient workflows, excellent presentation, and reliable quality across coffee and customer service

• Bringing the brand to life in store through thoughtful visual merchandising, memorable customer experiences, and strong community connection that builds loyalty and footfall

Compensation & Benefits Work-Life Balance

We offer 34 days' inclusive of your birthday, alongside enhanced sick pay, period leave and personal days. We also provide enhanced family leave to support every kind of parent.

Training

Learning and development are central to life at Origin. All employees have access to SCA training and ongoing learning opportunities. As well as access to mental health and physical first aid training and qualifications.

Perks

Up to a £2k bonus and £1k end of year performance award. We also offer two paid volunteering days each year, access to a 24/7 Employee Assistance Programme and GP service, free therapy sessions, a cycle to work scheme.

Discounts

You'll enjoy a free weekly coffee subscription, unlimited free coffee on site and employee access to our complete professional coffee equipment catalogue at cost price as well as access to B Corp-certified partner discounts.

Culture

As a B Corp certified and proudly independent business, we offer meaningful, creative work within an industry leading brand that is rooted in strong values and a truly people first culture.

Everyone is welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you're passionate about coffee and excited by this opportunity - even if you don't tick every box - we encourage you to apply. Your unique experience could be exactly what we need.