GenAI Platform Lead

GenAI Platform Lead Responsibilities

• Define and deliver the GenAI Agent platform end-to-end, partnering with cross-functional stakeholders from discovery through production rollout for priority banking services
• Architect core platform capabilities using agent orchestration (supervisors/super agents), workflows, tool/function integration, memory/state management, skill registry, and reusable patterns
• Drive adoption at scale by referencing implementations, onboarding pathways, developer enablement (APIs/SDKs, templates, documentation) and governance for safe repeatable delivery
• Own performance management. This includes success metrics/SLOs, observability (logs/metrics/traces), evaluations, and continuous tuning for reliability, accuracy, latency, and cost
• Run delivery governance and execution by managing scope, risks, dependencies, milestones, removing blockers, and advising senior leadership with clear trade-offs (value/risk/cost)

Qualifications

• Strong software engineering background with hands on coding in Python with Java or Golang
• Experience with AWS/Azure/GCP with the ability to deploy and operate production services (Docker/Kubernetes preferred)
• Strong experience in building and shipping LLM/GenAI apps, agentic workflows, multi agent patterns, tool/function calling, RAG, search, vector databases and integration patterns (e.g., MCP/tool calling)
• Ability to solve complex problems and work effectively with technical and non-technical stakeholders
• Display an "AI native mindset" (e.g., using coding assistants to improve productivity/quality)

Benefits

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

EEO and Diversity Statement

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .