GAIN Experience - User Research Consultant - x3 openings available

The Role: UX Consultant (Research)
Location: Our UX teams are based in London or Bristol, but we're open to applicants across the UK
Hybrid Working: Yes

We are seeking a User Experience Consultant who is comfortable working across the full user-centred research and design process, possessing the ideal balance of creative, communication, and analytical research skills. Using their skills, knowledge, and understanding of UX best practices and methodologies, the successful candidate will work closely as part of internal and client teams to support and/or manage the development and delivery of high-quality, engaging digital products and services in line with client requirements.

With a full service offering and a wide range of clients across public, private and third sector, we offer our consultants an opportunity to develop their skills across a broad spectrum of industries and methodologies.

There may be up to two positions available for the right candidates.

What we're looking for:

Up to 1-3 years' commercial experience in a User Research role. This is a mid-level role in our current structure, ideal for someone still building their depth of experience, rather than an established senior practitioner.

Experienced in a variety of UX methods, including but not limited to: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping, expert evaluations and low fidelity wireframing.

Experienced in executing, analysing and reporting on findings from research studies.

Experienced in leading collaborative workshops.

Excellent verbal and written communication.

Excellent time-management and experience of project managing UX projects.

Confident and experienced in stakeholder management.

Contributes to creating an inclusive and positive team environment.

Actively looks for opportunities for continuous improvement.

Able to work independently, managing priorities effectively and work at pace.

Experienced in specifying research participant recruitment criteria.

Excellent at communicating an in-depth knowledge of the user centred design process.

What you'll be doing

Liaising with clients to understand their business objectives and documenting their requirements confidently.

Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wireframing and prototyping development.

Analysing research to identify problems and opportunities for product or service improvements.

Making recommendations and confidently communicating these to product and design teams through a variety of formats such as written reports and visualised designs.

Leading collaborative workshops with clients to support them in developing and implementing solutions.

Working with research participant recruitment teams to identify representative users of a product or service.

Management of UX projects, including liaising with key stakeholders and planning project timescale.

Supporting the wider team, including client services, sales and marketing as required.

About GAIN

We are now GAIN . GAIN is creative-led, insight-driven company that blends data, tech and creativity to create meaningful impact, with a workforce of 650 people worldwide.

Joining forces of ex-sister agencies Nomensa, Bunnyfoot, Catch, and Access, we are now GAIN Experience, the digital experience focused part of that group. Our purpose stays the same: to put your users at the heart of everything we do and help businesses grow stronger, smarter, and faster through technology.

Join us on this exciting new journey.

Our benefits for UK employees include:

• Private Medical Insurance
• BUPA LifeAssurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme

• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing

The Application Process:

Our application process is nice and simple - just upload your CV and cover letter, then answer a couple of quick questions (like your salary expectations and visa status). That's it!

You'll have an initial 15 minute intro call with the people team, followed by a 1st and 2nd stage interview with the hiring team.

(P.s. our interviews tend to be more friendly and relaxed than most, just like our culture)

Interview Adjustments - We will do everything possible to create the best experience for candidates, however we appreciate interviews can be challenging. So, please let us know if we can make any adjustments to make you more comfortable or confident.

The above also applies once successful, if you require any reasonable adjustments to ensure a smooth transition into your new role, please highlight this with us during onboarding.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.