Furniture Design & Technical Advisor

Furniture Design & Technical Advisor

Fittingly - Stoke on Trent

Salary - Between £25000 - £32000 (dependant on experience)

Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting edge technology, we empower customers to design their own wardrobes and storage solutions - all crafted at our Fenton (Stoke-on-Trent) factory and delivered nationwide.

We're looking for a proactive, customer focused Technical Support Advisor to join our expanding technical team. You'll play a key role in supporting customers and ensuring a smooth journey from design to installation.

What you'll be doing:

• Acting as the first point of contact for customer enquiries via phone and email, delivering friendly, professional support
• Building strong relationships through clear communication and exceptional service
• Guiding customers to take accurate measurements, using spatial awareness to produce clear diagrams
• Working closely with Sales and Operations to resolve queries around design and order fulfilment

What we're looking for:

• A genuine passion for customer service and going the extra mile
• Experience handling enquiries, solving problems, and delivering solutions
• Strong communication skills with the ability to build trust quickly
• Highly organised, with the ability to juggle priorities in a fast paced environment
• Confident using computer systems and keen to learn new tools and design software
• Self motivated, with the ability to work independently and as part of a team
• Strong analytical/technical skills (essential); an interest in furniture design is a bonus

The details:

You'll be a key part of delivering a seamless, enjoyable experience for every customer.

Hours: 9am-5pm across a 7-day rota (Sundays 10am-4pm), with some evening flexibility required.

If you love helping customers and want to be part of an innovative, growing business - we'd love to hear from you.