Furniture Design & Technical Advisor
Posted 12 hours 34 minutes ago by Fittingly Ltd
Fittingly - Stoke on Trent
Salary - Between £25000 - £32000 (dependant on experience)
Fittingly is a fast-growing, innovative manufacturer of bespoke fitted furniture. Using cutting edge technology, we empower customers to design their own wardrobes and storage solutions - all crafted at our Fenton (Stoke on Trent) factory and delivered nationwide.
We're looking for a proactive, customer focused Technical Support Advisor to join our expanding technical team. You'll play a key role in supporting customers and ensuring a smooth journey from design to installation.
What you'll be doing:- Acting as the first point of contact for customer enquiries via phone and email, delivering friendly, professional support
- Building strong relationships through clear communication and exceptional service
- Guiding customers to take accurate measurements, using spatial awareness to produce clear diagrams
- Working closely with Sales and Operations to resolve queries around design and order fulfilment
- A genuine passion for customer service and going the extra mile
- Experience handling enquiries, solving problems, and delivering solutions
- Strong communication skills with the ability to build trust quickly
- Highly organised, with the ability to juggle priorities in a fast paced environment
- Confident using computer systems and keen to learn new tools and design software
- Self motivated, with the ability to work independently and as part of a team
- Strong analytical/technical skills (essential); an interest in furniture design is a bonus
You'll be a key part of delivering a seamless, enjoyable experience for every customer.
Hours: 9am-5pm across a 7 day rota (Sundays 10am-4pm), with some evening flexibility required.
If you love helping customers and want to be part of an innovative, growing business - we'd love to hear from you.