Full Time Supervisor, CK Braintree

Be part of an iconic story.

At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world - and - endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube, Instagram, TikTok)

Job Description

Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men's, women's and kids' sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result our locations are paramount; the first class experience must be a given and our in store standards should never be questionable.

To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.

The Supervisor plays a key role in achieving these standards, leads by example, embraces our entrepreneurial spirit and inspires their teams through their passion and belief in our brands.

Responsibilities

• Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales and profit.
• Support the management team in handling all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate all marketing and sales promotions to staff.
• Drive shop floor sales and exceed store targets by motivating the team to achieve these goals, while offering customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues fairly and consistently.
• Support the team in delivering the business strategy and ensure everyone receives consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
• Perform manager on duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal & external customers.
• Ensure staff accountability by building a repeat customer base through unparalleled spirited service.
• Ensure "door to floor" best practices with visual merchandising directives for the sales floor and back room are executed; continually review these to ensure consistency.
• Work with the management team to build a talent pool for key positions, including potential successors.

About YOU

• You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to build relationships with ease.
• You'll be a team player who recognises and celebrates the contributions and achievements of others.
• You'll be confident in giving feedback that promotes positive behavioural change.
• You'll work well with change, being able to quickly adapt and keep pace.
• You'll be energetic and authentic, showing a clear presence on the shop floor.
• You'll approach all issues with a 'can do' attitude and act with initiative to find in store solutions.

What WE OFFER

At PVH, we understand that the success of our organisation is directly related to the hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits programme that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and position PVH as one of the best performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job related factors such as skill, ability, educational background, work quality, experience and potential.