Full-Time Key Lead - Guildford
Posted 3 hours 48 minutes ago by Knix Wear Inc.
Knix is an award-winning direct to consumer intimate apparel brand re-inventing intimates for real life. We empower people to be unapologetically free. Since 2013 we have grown rapidly and serve over 3 million customers through our online stores, Knix retail locations across North America, wholesale channels, and Amazon. We are looking for a Full-Time Key Lead who will create a comfortable and uplifting environment for customers as they explore the store and Knix's product line. You will guide the customer experience from greeting to fit to purchase, coach and mentor others, set goals, and drive sales and customer loyalty.
Knix Store Location: St, Surrey, BC V3R 7C3
What's in it for you (Benefits & Perks)- Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
- Parental Leave Top-Up Program up to 80% of your salary
- Inclusive, diverse work environment where you can bring your whole self to work
- Product Discount - up to 50% off Knix products
- You understand what Knix customers want and know how to engage and delight them.
- You thrive in a dynamic environment and can think on your feet.
- You are comfortable in fitting rooms and make others feel at ease.
- You are a born team player who helps the group succeed.
- You are passionate about our customers and inspired by Knix and our mission.
- You can handle difficult customer-facing conversations and interactions.
- You are results-oriented and process-driven.
- Create a comfortable and uplifting end-to-end experience for all Knix customers.
- Plan and execute store events to build community and drive sales (post-opening regulations).
- Actively listen to customer preferences and recommend products
- Lead product fittings to ensure the correct size is chosen the first time.
- Stay knowledgeable on our growing product assortment-and wear it, too.
- Coach and develop Sales Associates and promote a positive, fun working environment.
- Assist with staff training, operational needs (ordering shop supplies), and shop events.
- Ensure all products are merchandised effectively to reflect our brand and drive sales.
- 2+ years of experience in retail and/or customer service
- Previous lead or senior experience is preferred
- Passion for creating exceptional customer experiences
- Warm demeanor with a "get it done" approach
- Resourceful with a keen ability to resolve customer issues
- Affinity for Knix product line and belief in the Knix mission
- Must have work authorization to be legally employed in Canada and be 18 years of age or older
- Ability to lift and handle packages weighing up to 25 lbs
- Ability to move efficiently through the store for long periods of time and throughout a shift
Our people are passionate, curious, and ambitious. We are an equal opportunity employer and celebrate diversity. We provide reasonable accommodations and welcome applicants from all backgrounds. If you require assistance during the application process, please reach out. We believe diverse and inclusive teams empower better decision-making and innovation.